Money Back Guarantee
At SRC we are committed to providing quality products to our customers. If for any reason you are not completely satisfied with any SRC product that you purchased, please return it to us along with your receipt and we will replace it or refund your purchase (excluding postage) using the original payment method. Please note that a re-stocking fee may be applied.
Money Back Guarantee, Refund and Exchange information applies to garments purchased by retail customers from the SRChealth.com website only.
If for any reason at all you are not completely satisfied with any SRC product or do not wish to keep the item/s you received, simply send them back to us within 30 days.
We will issue a full refund for those items using the original payment method. The total refund may not exceed the value of the original order. Please note that a re-stocking fee may be applied.
Please ensure you care for your SRC garment as per manufacturer’s instructions. Failure to do so may void the 100% Money Back guarantee. Please place the item in its original packaging in an Express Post Parcel/Bag along with a copy of your receipt and a note stating why you wish the product to be refunded. One of our customer service personnel will contact you to organise your refund once the product has been received. Postage costs are non-refundable.
Merchandise requiring exchange must be returned in new, unused and resalable condition within 30 days of purchase. As applicable under the Trade practices Act, undergarments cannot be returned due to hygiene reasons. What we ask is that you try the SRC medical compression garment on (over underwear) and should you feel the fit is not what it should be, remove the garment and either return it for exchange or call us for assistance or advice re sizing.
Please place the item in its original packaging in an Express Post Parcel/Bag along with a copy of your receipt and a note stating the size required. Include a self-addressed post bag for your return item. Your postage costs to SRC are non-refundable.
Should you wish to contact our customer services department please submit your query by email at firstname.lastname@example.org or call +61 3 9646 1826 (Australian customers) during business hours.